Appointment Policy
Arriving late will deprive you of valuable treatment time. We will make every effort to perform your entire treatment in the Policies of Appointment for remaining scheduled time but reserve the right to reschedule your appointment if arriving more than 5 minutes late and charge the cancellation fee (see cancellation Policies of Appointment for details).
Deposit Policy
All new patients are required to pay a non-refundable deposit. This deposit will remain as a credit on your account to use towards services. This deposit is non-transferable, no exceptions.
Deposit / Consultation Fees:
- Facial Injectables/Threads – $250
- Body Injectables – $500
- Facial/Laser/Skincare – $100
Cancellation / No-Show Policy
At Lips by Sivan, we have a 48-hour Cancellation, Reschedule and No Show Policy in place to ensure guests can get in for appointments in a timely manner and to respect our providers’ time. Any appointment that no shows, cancels, reschedules and/or late arrival within 48 hours will have the following fee automatically charged to the credit card on file:
- Cancellations or Reschedules within 48-24 hours of your appointment time will result in a 50% charge of the services you are schedule.
- Cancellations, Reschedules or No Shows/Late Arrivals within 24 hours of your appointment time will result in a 100% charge of the services you are scheduled.
This charge will be applied as a credit to the clients account to use at their next appointment. If the client has a no show, late cancellation or reschedule at their next appointment, they will forfeit this credit and be required to prepay in full for all future appointments at the time of booking.
The amount pre-paid is non-refundable and non-transferrable if the no-show/cancellation policy is violated. If the client violates this policy more than two times, they will no longer be allowed to receive services.
We respect our Providers’ time as they are booked out weeks to months ahead, and we have a significant waiting list. Last-minute cancellations do not allow us time to fill those gaps. We appreciate your understanding of our cancellation policy. This will allow our team to continue to provide the highest quality service for you and future patients, as well as valuing our team members’ time.
By scheduling an appointment, you are agreeing to our policy.
Refund Policy
We do not offer refunds on any services rendered. Aesthetic results are quite variable from person to person and while we do our best to achieve the desired outcome, it cannot be guaranteed. Clients are responsible for additional treatments needed to achieve desired results.
We do not offer refunds on products purchased. Defective products may be exchanged within 14 days for the same product only.
We do not offer refunds on Gift Card purchases.
Children Policy
Here at Lips by Sivan, we love babies and children, however, we ask that you please make childcare arrangements prior to your appointment as we do not allow children in our office. This ensures the safety of your children and providers, as well as a relaxing environment for all clients.
Pet Policy
Although we love animals, we ask that you please leave your pet at home during your visit.
Should you arrive to an appointment with a pet that is not a service animal, you will be asked to remove the animal from our healthcare facility. To avoid any disruption or inconvenience, we ask that you please leave your pet at home.
Thank you for your cooperation and consideration of all our patients.
